Joshua Biondo · Selected work · Current role · Data platforms

Contact Center Integration

Undocumented APIs mapped and rate-tested before any pipeline shipped.

What I built

Stack: Python, OAuth

Metadata-Driven Lakehouse: One pipeline, every source. New tables onboard with a config row.
Utilization QA Console: A manual QA process rebuilt as a Fabric web app.
Sales Pipeline Intelligence: Daily snapshots and a self-auditing waterfall the CRM couldn’t produce.
Utilization Reporting Model: One set of measures behind reports, the app and client PDFs.
Contact Center Integration: Undocumented APIs mapped and rate-tested before any pipeline shipped.
Urgent Care Analytics App: 16+ reports consolidated into one leadership suite.
Treasury Automation Framework: Excel and Power Query models over a $2.8B portfolio.